FAQ

Shipping

At Luca Berroli, we provide free shipping on all orders — no minimum purchase required.

Processing and Delivery Time

Our standard processing time is 1–2 business days. Once your order has been processed, delivery typically takes around 5–8 business days.

We always aim to get your package to you as quickly as possible.

Order Tracking

Every shipment comes with a tracking number. Once your order has been processed, you will receive an email containing your tracking details, allowing you to monitor your delivery at any time.

30-Day easy returns

Luca Berroli Return Policy

You have 30 days from delivery to request a return or exchange. Refunds are issued to the original payment method.

Conditions: items must be unused, in original condition, and in original packaging. Returns that don’t meet these requirements or are not due to our error are not eligible.

Return shipping is the customer’s responsibility, except in cases of defects or incorrect items.

Start your return at info@lucaberroli.com

Safe & Secure payments

Shop with complete confidence, supported by secure and trusted payment options.

  • Conveniently pay with your credit or debit card.
  • Every transaction is safeguarded by SSL encryption and handled through reliable payment partners.
  • Enjoy quick, seamless payments with no hidden fees.

At Luca Berroli, your security comes first. We ensure every payment experience is smooth, safe, and dependable — every time.

Customer Care & Friendly Support

Your experience is our priority.

Our dedicated support team is always ready to assist you — no matter the question or the time.

  • We strive to respond within 12 hours, so you’re never left waiting.

Have a question or need assistance?

📧 Simply email us at info@lucaberroli.com — and we’ll take care of everything.

With Luca Berroli, you can shop with complete confidence — we’re here for you every step of the way.

Lifetime Warranty

Every piece of jewelry is backed by our lifetime craftsmanship guarantee. We want you to love your purchase—if for any reason you don’t, simply return it for a full refund